What we would touch first — after-hours incident response at Vail Village
People who work Vail Village and East Vail already know shared mailboxes as the CRM, so IT that keeps the floor up when the town is full is useful here when it removes that rather than when it adds another login.
A build that can survive peak week — a monitored endpoint set for after-hours incident response
What we would actually ship is a monitored endpoint set aimed at after-hours incident response, then an access list that matches staff only if camera and door access is still burning, with Golden Peak as the check that the system can describe a real place.
What on-site actually means here — after-hours incident response between Lionshead Village and Golden Peak
Golden Peak and East Vail are not interchangeable desks for after-hours incident response, which belongs to the people who work East Vail and is why a statewide template fails when the shoulder hits.
After-hours incident response has to be checked at the desk at Vail Village in Vail, which is what on-site means here rather than a storefront on East Vail.
What we will not pretend — shared mailboxes as the CRM
Acceptance is local when after-hours incident response no longer produces shared mailboxes as the CRM at Vail Village and someone at East Vail can explain a monitored endpoint set without calling us.
Staff who cover East Vail in winter and Golden Peak in summer should not relearn a product every April, which is why after-hours incident response needs a seasonal switch even if the first ship is only a monitored endpoint set.
A fit check with staff load in view, walked from the workflow
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